Website chatbot
Answers for people who cannot face making a phone call
A lot of people needing a food bank for the first time will not phone anyone. They will look at a website late at night and quietly close it again if they cannot find an answer. A well set-up chat window keeps that person in the conversation.
The problem this solves
- First-time visitors do not know what a referral is or whether they qualify.
- The same handful of questions are asked over and over, at all hours.
- Anything that feels like a form or a phone call puts people off asking for help.
How it works
1.We build it from your own information
Opening times, referral route, what you can offer and what you cannot. It only ever says things you have approved.
2.It answers in plain, warm English
No jargon and no pressure. When it cannot help, it hands over to your contact details rather than guessing.
3.You see what people are asking
A short monthly summary shows what your community is actually asking for, so you can act on it.
What changes for your food bank
- People get an answer at the moment they need it, without having to ring.
- Fewer phone calls and emails for volunteers to work through.
- You learn what people are really struggling to find out.
Want to talk it through?
Tell us about your food bank and we will explain plainly what this would look like for you, what it costs and whether it is worth it. No pressure and no jargon.
Get in touchOther support services
These are paid services provided by foodbanks.co.uk. They are entirely separate from the directory. Nothing you pay for changes how any food bank is listed or described.